Wendy joined Hartley in November 2018 in a newly created role with the aim of providing vision and leadership for the challenges that come with scaling a business. Wendy started her career in the recruitment industry but has been operationally running businesses for over 10 years. She is passionate about creating a positive customer experience and is systematic in her approach to continually refining processes and developing the way that Hartley interacts with all its business partners. Whilst commercially focused, Wendy gets the most satisfaction from investing in and developing people who in turn provide exceptional service to Hartley’s customers. As well as a degree in business and management, she is fully CIPD qualified and holds a Prince2 qualification.